Will I get a credit if my water service is interrupted?
Service Interruptions & Water Quality
Yes, for interruptions longer than 48 hours that were not caused by customer damage to utility facilities, you will receive a prorated credit.
The utility will provide a prorated credit of flat monthly usage charges or flat minimum charges for metered service for water service interruptions longer than 48 hours, provided the interruption is not caused by customer damage to utility facilities.
What is credited
- Flat rate customers: Prorated credit of flat monthly usage charges
- Metered customers: Prorated credit of flat minimum charges (customer charge)
What is NOT credited
No credit will be given for metered usage charges (volume charges).
Tariff Reference: Section W-005-C
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