Who is responsible if my service line freezes?
You are responsible for thawing your frozen service line, unless you can demonstrate that the freezing was caused by a malfunction in the utility's system beyond your control.
Customer responsibility
The keybox and service extension shall be kept in repair by you. You are responsible for all breaks or freezing in the service line and for any damage resulting from it, other than those caused by acts of the utility.
If your water service freezes, you are responsible for thawing the service line from the main to your building, unless the freezing can be demonstrated to have been the result of a malfunction in the utility’s system beyond your control.
Thaw wire
The utility installs a thaw wire for your convenience to help thaw frozen service lines. For more information, see What is a thaw wire?
Contact information
Contact the utility for guidance at (907) 222-4084.
Tariff Reference: Section W-022-I, Section W-025-A-3
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