What payment methods are accepted?

You can pay your water bill using several convenient methods. A billing statement will be mailed or sent electronically monthly, regardless of which payment method you select.

Accepted payment methods:

1. Automatic bank draft

• Funds automatically withdrawn from your bank account
• Must provide account information to utility
• Must notify utility of any changes to account information
• Failure to notify of changes may result in cancellation of this option

2. Credit Card

• Credit card can be automatically charged when set up in the customer portal
• Credit card can also be used for one time payments in the customer portal
• Must provide account information to utility
• Must notify utility of any changes to account information
• Failure to notify of changes may result in cancellation of this option

2. Personal check

• Mail to utility office or pay in person
• Must be received by due date (not just postmarked)

3. Cashier’s check

• Mail to utility office or pay in person
• Must be received by due date (not just postmarked)

4. Cash

• Pay in person at utility office during business hours (8:00 AM - 5:00 PM Monday-Friday, excluding holidays)

Declined payments: If your financial institution declines payment:

• Account becomes subject to normal credit collection procedures
• Returned check charge of $27 applies
• Multiple declines may result in loss of check/auto draft privileges
• Utility may deny you the privilege of paying by automatic draft or check in the future

Important notes:

• You’ll still receive monthly statements even with automatic payments
• Declined payments don’t prevent charges from becoming delinquent
• Always ensure sufficient funds and correct account information

Tariff Reference: Section W-010-C, Section W-027.4