What if I don't receive my bill?
Bills, Payments, Rates & Fees
You are still fully responsible for payment even if you don't receive a bill. Failure to receive a bill does not prevent charges from becoming delinquent.
Failure to receive a utility bill does not relieve you of the responsibility of full payment for water service provided by the utility.
What this means
- You are responsible for payment even if you don’t receive a bill
- Failure to receive a bill or delinquent notice sent to your billing address will not prevent charges from becoming delinquent
- Declined payments (check, credit card, or automatic bank draft) do not prevent charges from becoming delinquent
What to do if you don’t receive your bill
Contact the utility at (907) 222-4084 to request a copy of your bill and ensure your billing address is correct.
Tariff Reference: Section W-008-A-2
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