What should I do if I'm concerned about my water quality?

Your concerns about water quality are important to us. We’re committed to providing safe, reliable drinking water and addressing any issues promptly.

When to contact us:

Reach out immediately if you notice:

• Discolored water (brown, yellow, rusty, cloudy)
• Unusual taste or odor (chlorine, metallic, earthy, sulfur)
• Particles or sediment in water
• Sudden changes in water pressure
• Health concerns related to drinking water

How to report a concern:

Phone: (907) 222-4084 (24/7 emergency line)
Toll Free: (855) 790-4084
Email: [email protected]
Hours: Monday - Friday, 8:00 AM - 5:00 PM

Information to provide when you call:

• Your name, address, and phone number
• What you’ve noticed (appearance, taste, odor)
• When you first noticed the issue
• Whether neighbors are experiencing the same issue

What we’ll do:

When you report a concern, we will:

1. Document your report and assess urgency
2. Check our system for recent maintenance or testing results
3. Provide immediate guidance on steps you should take
4. Schedule an investigation if needed
5. Test water samples if appropriate
6. Keep you informed throughout the process

Identifying the source:

We’ll help determine if the issue originates from:

Our distribution system:

• Main breaks, repairs, or maintenance
• System flushing activities
• Changes in source water or treatment

Your property’s plumbing:

• Internal pipes and fixtures
• Hot water heater issues
• Recent plumbing work

If the issue is in our system, we’ll take immediate corrective action and notify affected customers as required by EPA regulations. If it’s in your private plumbing, we’ll provide guidance and recommendations.

EPA notification requirements:

If we detect any contaminant above EPA standards, we’re legally required to notify customers within specific timeframes (24 hours to one year, depending on severity). We’ll use multiple methods: phone, mail, media, website, and door-to-door if necessary.

Special considerations:

If you have household members who are immunocompromised, infants, pregnant, or elderly, please let us know so we can provide appropriate guidance. The EPA provides specific resources for vulnerable populations.

Additional resources:

• EPA Safe Drinking Water Hotline: 1-800-426-4791
• EPA Website: EPA.gov/safewater
• Our Annual Water Quality Report: Available on our website or by request
• Alaska DEC: State drinking water program oversight
• Private water testing information: If you want to test your home’s plumbing

Don’t hesitate to reach out with any water quality concern, no matter how small it seems. We would rather investigate and find no problem than have you worry about your water. Your trust is important to us.