What happens when I move out of my property?

When moving out, you must give the utility written notice to stop service.

Notice requirements

• Written notice required - You must specify the date service should be discontinued
• At least 5 business days advance notice before the change of occupancy

Your responsibility

You remain responsible for all charges for water service until the utility receives your written notice.

Final billing

• A final bill will be prepared within 1 week of the discontinuation date
• Due and payable 25 days after the bill is rendered
• The final bill will be prorated for the actual days of service in the final month

Deposit refund

Your deposit will be refunded within 30 days following your written request for discontinuation. Any charges on your account will be deducted from the deposit before the refund.

For more information, see How much notice do I need to give to stop my water service?

Tariff Reference: Section W-008-D, Section W-025-A-7, Section W-007-A