What happens during an emergency water shortage?
Service Interruptions & Water Quality
The utility will notify customers to curtail water usage and prioritize water for drinking and sanitation. Priority customers are assigned at utility's discretion.
In the event of an emergency water shortage, the utility will notify customers to curtail water usage.
Possible causes of water shortage
- Major equipment failure reducing supply capacity
- Water main leaks or breaks affecting distribution
- Infrastructure damage limiting capacity
- System maintenance requiring temporary capacity reduction
How you’ll be notified
The utility will notify customers of:
- The nature of the shortage
- The duration of the required curtailment
Water use priorities
The utility will place priority on the availability of water for:
- Drinking water
- Sanitation purposes
Priority customers
Priority customers are assigned at the utility’s discretion.
Enforcement
The utility may discontinue water service if you do not comply with an emergency curtailment plan.
Tariff Reference: Section W-005-D, Section W-025-A-3
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