How much is a service call?

When the utility dispatches personnel to your property for a service call, you’ll be charged based on when the call is made.

Service call fees:

• During business hours: $102
• During non-business hours: $152

Business hours definition:

• 8:00 AM to 5:00 PM
• Monday through Friday
• Excluding national holidays

When service call fees apply: Service calls are distinct from turn-on/turn-off visits and typically involve:

• Responding to service issues or concerns
• Investigating water quality problems
• Checking for leaks or system problems
• Responding to customer-reported issues
• Non-routine service requests

Related but different fees:

Turn-on/Turn-off:

• $122 business hours / $172 non-business hours
• Specifically for operating the curb stop valve

Keybox locate:

• $122 business hours / $172 non-business hours
• For locating lost or buried keyboxes

Return visit:

• $122 flat fee
• When you’re not present for scheduled appointment

Scheduling service calls:

• Call utility at (907) 222-4084
• Schedule at least 24 hours in advance for non-emergencies
• Don’t count weekends, holidays, or hours between 4pm-8:30am
• You or your representative must be present
• Utility will notify you whether service will be morning or afternoon

If you’re not present:

• Utility rep leaves door hanger notice
• You must reschedule
• Pay $122 return visit charge
• Original service call fee may still apply

Emergency service: For emergency situations, the utility provides 24-hour service:

• Call (907) 222-4084 option 5
• Non-business hour rates apply
• Service call fees charged when personnel dispatched

Tariff Reference: Section W-027.5, Section W-022-B, Section W-022-C