I'm a landlord - can I have my tenant billed directly?

You can choose to have water service billed in the tenant’s name or in your name as the landlord.

If you want the tenant billed directly

How to set it up:

1. Request that the utility bill the tenant directly
2. The tenant must submit an application for water service
3. The tenant provides required information and deposit
4. Service is established in the tenant’s name

What you need to know:

• The tenant becomes the customer and receives all bills
• The tenant is responsible for payment
• You (the landlord) will receive copies of any delinquent billing notices that contain a written turn-off warning

If you are the customer and violate the tariff

If the landlord is the customer and violates a tariff rule that requires service disconnection, both the tenant and landlord will receive notice.

When the utility may require landlord billing

The utility may require you to place the service in your name (as the landlord) if there is a history of delinquent tenants at the property.

When a tenant moves out

The tenant must provide at least 5 business days written notice to stop service. See How much notice do I need to give to stop my water service? for details.

Tariff Reference: Section W-010-A-1