Is there a charge if the utility needs to locate my keybox?

You are responsible for knowing where your keybox is located and keeping it accessible.

Keybox locate fees

The utility will provide one free locate per customer of their service line and keybox location. This free locate only covers the water service line from the main to the keybox, not the line from the keybox to any buildings on your property.

After the first free locate, keybox locate fees apply:

• During business hours: $122
• During non-business hours: $172

Business hours are Monday through Friday, 8am-5pm, excluding holidays.

Scheduling a keybox locate

To schedule a keybox locate:

1. Call the utility at (907) 222-4084
2. If you’re not present, a return visit fee of $122 will apply

After the keybox is located

Once the utility locates your keybox:

• Mark the location - Take photos, note it on a property diagram, or place a marker
• Keep it accessible - Clear landscaping, remove snow, and don’t bury it
• Tell others - Show family members and future property owners where it is

When buying or selling property

• Sellers: Show buyers where the keybox is located during the property walk-through
• Buyers: Ask the seller to show you the keybox location before closing

Before requesting a paid locate

You can call the utility to get approximate location information from their records (such as “near the property line” or “near the driveway”). This may help you find it yourself without paying for a locate service.

Tariff Reference: Section W-022-E, Section W-027.6