How long do I have to request a billing adjustment?
Disputes & Problem Resolution
You must submit billing adjustment requests in writing within 15 days following the next billing date.
You must submit any requests for billing adjustments in writing within 15 days following the next billing date.
Example: If your bill is dated September 1st and a problem occurs anytime between September and October 1st, you must notify the utility before October 16th.
Tariff Reference: Section W-012
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