How do I know if my water is safe to drink?

You can be confident that we work around the clock to ensure your drinking water is safe. Here’s how you can stay informed about your water quality.

EPA compliance:

We are required to meet all EPA drinking water standards under the Safe Drinking Water Act. If we ever detect a contaminant above EPA limits, we must:

• Take immediate corrective action
• Notify all affected customers within specific timeframes
• Report the violation to state regulators
• Resolve the issue and resume compliance

Your annual water quality report:

Each year by July 1st, we provide all customers with a Consumer Confidence Report (CCR) that includes:

• Water source information - Where your water comes from
• Detected contaminants - Any substances found in your water and their levels
• Comparison to EPA standards - How our water quality compares to safety limits
• Health effects - Information about contaminants of concern
• Compliance status - Confirmation that we meet all requirements
• Contact information - How to reach us with questions

How to access your water quality report:

• Available on our website
• Paper copies available at our office

Real-time information:

We maintain continuous monitoring systems that alert us immediately if water quality issues arise. Our certified water operators review data daily to ensure your water meets all standards.

Public notifications:

If there’s ever a water quality concern, we will notify you through:

• Emergency notifications (for immediate health concerns)
• Posted notices (for non-emergency issues)
• Direct contact (for serious violations)
• Updates on our website

Independent verification:

Our state regulatory agency:

• Reviews all our testing results
• Conducts inspections of our facilities
• Performs independent sampling
• Ensures we comply with all EPA requirements

Third-party testing:

Our laboratory analysis is performed by:

• State-certified laboratories
• EPA-approved testing methods
• Quality-controlled procedures
• Certified water quality professionals

When to contact us:

Please reach out if you:

• Have questions about your water quality report
• Notice changes in your water’s appearance, taste, or odor
• Have health concerns related to drinking water
• Want information about specific contaminants
• Need testing results for your specific location

For information about private water testing, see Should I have my water tested privately?. If you have concerns about water quality, see What should I do if I’m concerned about my water quality?

Special health considerations:

If you have a compromised immune system or specific health concerns, you may want to consult with your healthcare provider about whether you should take extra precautions. Some immunocompromised individuals may benefit from additional water treatment at home, such as boiling or filtration.

We’re committed to transparency and providing you with safe, reliable drinking water. If you ever have concerns about water safety, please contact our office immediately.