How do I get my water service restored after disconnection?

For discontinuation (water turned off at the keybox):

To get your water service restored within 3 working days:

1. Demonstrate to the utility that you’ve corrected the cause of the discontinuation
2. Pay the turn-off and turn-on charges: $122 (business hours) or $172 (non-business hours) per Section W-027.1

Only the utility can restore your water service after it’s been discontinued.

Extenuating circumstances: If strict enforcement would cause a hazard to public health or safety, the utility manager may agree to waive or defer correction of the cause and restore service on special terms for a limited time.

For disconnection (physically disconnected at the main):

To get your water service restored, you must:

1. Submit an application for a connection permit (Section W-020)
2. Submit a new application for water service (Section W-006)
3. Demonstrate to the utility that you’ve corrected the cause of the disconnection
4. Pay in full all outstanding charges including:
   • Water usage charges
   • Turn-on/turn-off fees
   • Inspection fees
   • Service deposits
   • Unauthorized turn-on/turn-off fees (if applicable)
   • Actual costs for disconnection

Within 30 days, you’ll also need to pay the full costs for reconnection work and installing any facilities that were removed.

Note: Physical reconnection at the main requires permits, inspections, and construction work, which takes longer than the 3 working days mentioned for simple discontinuation.

Tariff Reference: Section W-025-G, Section W-011