What if I can't pay my bill on time?
Bills, Payments, Rates & Fees
If you're experiencing financial difficulty, contact our office as soon as possible to discuss payment plan options, extended payment terms, or financial assistance programs.
If you’re experiencing financial difficulty, contact our office as soon as possible to discuss:
- Payment plan options
- Extended payment terms (if someone in your home is seriously ill, elderly, handicapped, or on life support)
- Information about available financial assistance programs
Call (907) 222-4084 to speak with our customer service team. For information on when accounts become delinquent, see When does my account become delinquent? For information on disconnection notices, see How much notice do I get before disconnection?
Still Have Questions?
Browse more frequently asked questions or contact us directly for assistance.