Can the utility require me to install a meter on my existing property?

Even if your property currently has flat-rate service, the utility has the authority to require you to install a meter under certain circumstances.

When the utility can require meters on existing properties:

1. Multi-family dwellings:

• If you have multiple dwelling units
• Utility provides written notice
• Applies to existing structures, not just new construction

2. Commercial structures:

• Existing commercial properties
• When utility determines flat rate is inequitable for water usage
• Written notice provided

3. Home-based businesses:

• Residences with home occupations or businesses
• Only if the business will increase water demand
• Utility must determine increased demand

The notice process: If the utility determines you need a meter:

1. You’ll receive written notice
2. Notice will state the requirement
3. Notice will include a deadline for installation
4. Utility may inspect premises to set rate and determine meter size

Your responsibilities:

• Install meter by the stated deadline
• Bear all costs of meter installation
• Pay for inspection by the utility
• Ensure installation meets utility specifications

Meter sizing:

• The utility determines appropriate meter size based on potential usage (not service connection size)
• You cannot choose a smaller meter than utility specifies
• Larger meters mean higher customer charges

If you fail to install the required meter:

• After 30 days from written notice, utility may discontinue service
• Water service turned off at keybox
• Service remains off until meter is installed
• No billing adjustments for refusing to install meter
• Turn-on fees apply when service restored

Can you contest the requirement?

You may contest the meter requirement as provided in Section W-004. First, file an oral complaint with the utility by phone or in person. The utility will investigate and respond within 10 working days. If you are not satisfied with the utility’s response, you may file a written complaint to the utility addressed to the general manager. The utility will respond in writing within 10 working days. If you remain unsatisfied, you may file a complaint with the Regulatory Commission of Alaska (RCA) within 20 working days of the postmark date of the utility’s written response.

Tariff Reference: Section W-024-B, Section W-024-H, Section W-016