Can the utility inspect my property to determine my rate?

The utility may inspect a parcel and the structures and water facilities on the parcel to determine whether it is applying the correct rate for water service to the parcel.

If the utility determines it is not charging the correct rate:

• The utility shall adjust charges for water service
• The utility shall notify the customer of the adjustment
• The customer may contest the adjustment as provided in Section W-004 (Complaint Review Procedure)

How rates are determined for non-residential properties:

For rates other than the residential flat rate, your rate is based on whichever is smaller:

• Your service line size (the pipe from the street to your property), OR
• Your internal plumbing size (the pipe at your inside shut-off valve)

If your internal plumbing is smaller than your service line, the utility may assess your plumbing and estimate its flow capacity. Your rate will be based on this assessment, up to the rate for your service line size.

Tariff Reference: Section W-016, Section W-008-G