Can I set up a payment plan?

The utility has the discretion to negotiate payment plans for payment of past-due accounts. This option can help you avoid service disconnection when facing financial difficulties.

How payment plans work:

• Available at the utility’s discretion (not automatic)
• Must be negotiated with utility staff
• Terms vary based on individual circumstances
• Must sign payment plan agreement
• Failure to follow payment plan can result in disconnection

When you can’t get disconnected: The utility will NOT discontinue service if:

• You’re unable to pay the full delinquent amount due, AND
• You’re in compliance with a signed payment plan, OR
• You’re in the process of timely negotiating a deferred payment agreement

Special circumstances: Extended payment time (an additional 30 days) may be available if:

• Your residence is occupied by someone who is seriously ill, elderly, handicapped, or dependent on life-support systems
• You provide notification to the utility
• Even after a disconnection notice has been issued, you can get a 15-day extension in these circumstances

For more information, see Can I get extended time to pay if someone in my home is seriously ill?

How to request a payment plan: Contact the utility office immediately:

• Phone: (907) 222-4084
• Explain your financial situation
• Be prepared to discuss what you can afford to pay
• Act early - before disconnection notices are issued

Tariff Reference: Section W-008-B, Section W-025-D-2, Section W-025-E