Can I choose between flat rate and metered service?

In some situations, you may have a choice between flat rate and metered service. However, the utility will determine which rate schedules are applicable to your specific property and use.

When you can choose:

• If the utility advises that more than one rate schedule could apply to your service
• You designate which schedule to use upon application
• You can change your designation by notifying the utility in writing
• Rate changes become effective at the start of the next full billing cycle

When you CANNOT choose (metered required):

• New commercial structures - must have metered service
• New multi-family dwellings - must have metered service
• Existing properties where the utility determines flat rate is inequitable
• Home businesses with increased water demand (utility may require)
• Customers the utility has required to install meters by written notice

Changing your rate designation: To change from one rate schedule to another:

1. Submit written notice to the utility
2. Follow the adjustment request procedure (Section W-012)
3. Change takes effect at the beginning of the next full billing cycle
4. Cannot change from metered to unmetered if metering is required

Utility’s right to require meters: The utility may require metered service for existing residential properties with home businesses or for existing multi-family/commercial properties if they determine the flat rate doesn’t fairly reflect water usage.

Rate determination: The utility will inspect your property to determine the appropriate rate and may adjust charges if they find they’ve been charging the wrong rate.

Tariff Reference: Section W-015, Section W-024-A, Section W-024-B