Our Mission

Providing Water for Alaska’s Future

Unified Alaskan Utilities is a private utility company dedicated to providing high-quality water and wastewater service by unifying and revitalizing community utilities throughout Alaska. Our operations and customer service are provided by Northern Utility Services (NUS), a professional utility management company specializing in Alaska water systems. Together, we deliver friendly customer service, professional operations, and strategic use of State and Federal funding for long-needed infrastructure renewals and replacements.

Our Vision

To be Alaska’s most trusted and reliable water utility provider, delivering exceptional service while investing in sustainable infrastructure that serves communities for generations to come.

Core Values

Excellence in Service We provide reliable water service 24/7, meeting and exceeding all EPA and State of Alaska drinking water standards while delivering responsive, customer-focused service.

Operational Excellence Through our partnership with Northern Utility Services (NUS), certified operators and technicians maintain systems proactively, respond quickly to emergencies, and continuously improve operations.

Infrastructure Investment We leverage State and Federal funding programs to upgrade aging infrastructure and plan strategically for long-term community needs.

Community Partnership We engage transparently with customers and stakeholders, meet all regulatory requirements, and protect Alaska’s water resources.

What Sets Us Apart

Unifying Alaska Utilities Many Alaska communities struggle with aging infrastructure, limited technical expertise, and insufficient funding. We bring professional management, economies of scale across multiple systems, expertise in securing State and Federal grants, and long-term sustainable operations.

Alaska-Specific Expertise Operating water utilities in Alaska requires unique expertise. Northern Utility Services brings decades of combined experience managing challenges like extreme climate, remote locations, short construction seasons, seismic activity, and environmental protection of pristine water sources.

Operations & Management

Unified Alaskan Utilities’ operations and customer service are provided by Northern Utility Services (NUS), a professional utility management company specializing in Alaska water systems. NUS provides state-certified water operators, skilled field technicians, 24/7 emergency responders, customer service representatives, accounting staff, professional engineers, and project managers—all dedicated to delivering exceptional water service to Alaska communities.

Learn more about Northern Utility Services at nusalaska.com

Service Areas

We proudly serve nine water districts across Alaska: Colonial Park (Eagle River), Field of View (Wasilla), Homestead (Chugiak), McKinley View (Chugiak), Midtown Estates (Wasilla), Moorehand (Anchorage), Settlers Bay (Wasilla), Sherwood (Wasilla), and Vallenar View (Ketchikan).

Our customer portal also serves Nikishka Bay Utilities and Romig Park Improvement Co, which also use Northern Utility Services for billing management. This shared platform helps keep costs down while providing professional service to multiple Alaska communities.

Learn more about our Service Areas.

Water Quality

Water quality is our top priority. We conduct comprehensive testing programs, monitor critical parameters continuously, and publish annual Consumer Confidence Reports for each district. View our Water Quality Reports for detailed information about your district’s water quality.

Infrastructure Investment

We use expertise in securing State funding through the Alaska Drinking Water Fund (DWF) to make critical infrastructure improvements. Our investment priorities focus on safety-critical repairs, proactive replacement of aging infrastructure, system reliability, regulatory compliance, and adequate capacity for community growth.

Information about current and planned projects will be published here when available.

Customer Service

We provide friendly, professional customer service with prompt responses, transparent billing, convenient payment options, and proactive updates about service issues. Our 24/7 emergency line (907) 222-4084 is always available for water main breaks, service emergencies, water quality concerns, and system outages.

Regulatory Compliance

We operate under the regulatory authority of the Regulatory Commission of Alaska (RCA), Alaska Department of Environmental Conservation (ADEC), Environmental Protection Agency (EPA), and local authorities, ensuring we meet the highest standards of service quality and environmental protection.

Contact Us

General Service:

• Phone: (907) 222-4084 or Toll Free: (855) 790-4084
• Email: [email protected]
• Business Hours: Monday - Friday, 8:00 AM - 5:00 PM

Emergencies: 24/7 Emergency Line: (907) 222-4084

Visit our Contact page for more information.

Unified Alaskan Utilities: Providing Water for Alaska’s Future